Welcome to School Supplies Store’s FAQ section! We’re here to help educators, homeschool parents, and educational professionals worldwide get the most out of our services. Below you’ll find answers to common questions about our products, shipping, returns, and more.
📦 Shipping & Delivery
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons like back-to-school periods or Black Friday events, processing may take slightly longer, but we always work to minimize delays.
What shipping methods do you offer?
We offer two convenient options:
• Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 business days after shipment
• Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 business days after shipment
Do you ship internationally?
Yes! We ship to educators worldwide from our Plantation, Florida base. However, we cannot ship to select remote areas (including parts of Asia). International customers may be responsible for customs fees or import taxes according to local regulations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey whether you’re waiting for Bulletin Board Borders or Learning Games for your classroom.
🛍️ Products & Orders
What types of products do you offer?
We specialize in educational supplies including:
• Bulletin Board Borders, Cutouts, Sets & Supplies
• Classroom Decorations
• Learning Games
• Name Tags
• Posters
• Teacher Supplies
All designed to help create inspiring learning environments!
• Bulletin Board Borders, Cutouts, Sets & Supplies
• Classroom Decorations
• Learning Games
• Name Tags
• Posters
• Teacher Supplies
All designed to help create inspiring learning environments!
Are your products suitable for homeschool settings?
Absolutely! Our products are perfect for traditional classrooms, homeschool environments, and educational professionals worldwide. From Bulletin Board Sets to Teacher Supplies, we cater to all educational settings.
What if I need to modify my order?
Please contact us immediately at [email protected] if you need to modify your order. We’ll do our best to assist you before your order enters the processing stage.
💳 Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure payments. All transactions are processed through our secure payment system to protect your information.
Why is there a shipping charge for orders under $50?
As an educator-focused store, we strive to keep costs affordable. The $12.95 flat-rate shipping helps cover carrier costs while our free shipping option for orders over $50 helps budget-conscious educators save on delivery.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping. International customers should be aware that customs fees or import taxes may apply in some countries, which are determined by local authorities.
🔄 Returns & Refunds
What is your return policy?
We offer returns within 15 days of receipt. Items must be in original condition. Visit our Returns Policy page or email us at [email protected] to initiate a return. We make the process as hassle-free as possible for our educator community.
What if my items arrive damaged?
We carefully pack each item to withstand transit, but if your items arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
🏫 About Our Store
Who is School Supplies Store for?
We specifically serve educators, teachers, homeschool parents, and educational professionals worldwide. Our products and services are tailored to meet the unique needs and budget constraints of the education community.
What makes your store different?
We understand classroom timelines and the importance of reliable delivery. Our educator-friendly approach includes:
• Affordable, flexible shipping options
• Quality products packed with care
• Global reach with transparent communication
• Understanding of educational needs and budget constraints
• Affordable, flexible shipping options
• Quality products packed with care
• Global reach with transparent communication
• Understanding of educational needs and budget constraints
Where are you located?
We’re based at 4216 Kenwood Place, Plantation, FL 33317, and ship to educators worldwide (excluding select remote areas).
Still Have Questions?
Our friendly support team is here to help! Contact us at:
Email: [email protected]
We typically respond within 24 hours and are dedicated to helping you create the perfect learning environment for your students.
