At School Supplies Store, we understand that creating the perfect learning environment requires the right materials. As fellow educators and education supporters, we stand behind our products and want to ensure your complete satisfaction with every purchase.
Our Return & Exchange Promise
We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, we’ll gladly accept returns or exchanges for most products in their original condition.
Return & Exchange Process
Step 1: Initiate Your Return/Exchange
Within 15 days of receiving your order, please contact our support team at [email protected] with the following information:
- Your order number
- Item(s) you wish to return or exchange
- Reason for return/exchange
- Whether you prefer a refund or exchange
Step 2: Receive Return Authorization
Our team will respond within 24 hours with:
- Return Authorization Number
- Shipping instructions and return address
- Any special instructions for your specific items
Step 3: Package and Ship Your Return
Please ensure:
- Items are in original condition (unused, unopened, with original packaging)
- Include the original packing slip or order confirmation
- Write the Return Authorization Number clearly on the outside of the package
- Use a trackable shipping method for your protection
Step 4: Processing Your Request
Once we receive your return:
- We’ll inspect the items within 2-3 business days
- Process your refund or ship your exchange items
- Send you a confirmation email
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear School Supplies Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange:
- [Product Name 1] – [Quantity]
- [Product Name 2] – [Quantity]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund to original payment method / Exchange for specific item]
Please send me the return instructions and authorization number.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Refund Information
Refund Processing Time
- Credit Card/PayPal Refunds: 5-7 business days after we process your return
- Original Shipping Costs: Non-refundable, unless the return is due to our error
- Return Shipping: Customer’s responsibility, except for defective or incorrect items
Refund Method
Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB purchases: Refunded to your card
- PayPal purchases: Refunded to your PayPal account
Non-Returnable Items
To ensure the safety and quality of our educational products, the following items cannot be returned or exchanged:
- Opened or Used Learning Games (due to hygiene and copyright considerations)
- Personalized Name Tags (custom-made items)
- Opened Bulletin Board Supplies that cannot be resold
- Damaged Items due to customer mishandling
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/incorrect items
- We’ll arrange for replacement shipping at no cost to you
- Return shipping for incorrect items will be prepaid by us
Need Help?
Our dedicated support team understands the unique needs of educators and is here to help!
Email: [email protected]
Address: 4216 Kenwood Place, Plantation, FL 33317
Response Time: Typically within 24 hours
Thank you for choosing School Supplies Store! We’re committed to supporting educators worldwide in creating inspiring learning environments. Your satisfaction is our top priority, and we appreciate the important work you do every day.