Our Commitment to Educators
At School Supplies Store, we understand that creating inspiring and effective learning environments requires the right materials delivered promptly. As fellow education supporters, we’re committed to ensuring your complete satisfaction with every purchase. Our shipping and returns policies are designed with educators’ unique needs in mind.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days of receiving your payment. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking: Included with all standard shipments
Free Shipping
- Available for: Orders of $50 or more
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Tracking: Available upon request
Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.
Returns & Exchanges Policy
We stand behind our educational products and want you to be completely satisfied with your purchase.
Our Return Promise
We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, we’ll gladly accept returns or exchanges for most products in their original condition.
Return & Exchange Process
1Initiate Your Return/Exchange
Within 15 days of receiving your order, contact our support team at [email protected] with:
- Your order number
- Item(s) you wish to return or exchange
- Reason for return/exchange
- Whether you prefer a refund or exchange
2Receive Return Authorization
Our team will respond within 24 hours with:
- Return Authorization Number
- Shipping instructions and return address
- Any special instructions for your specific items
3Package and Ship Your Return
Please ensure:
- Items are in original condition (unused, unopened, with original packaging)
- Include the original packing slip or order confirmation
- Write the Return Authorization Number clearly on the outside of the package
- Use a trackable shipping method for your protection
4Processing Your Request
Once we receive your return:
- We’ll inspect the items within 2-3 business days
- Process your refund or ship your exchange items
- Send you a confirmation email
Refund Information
Refund Processing Time
- Credit Card/PayPal Refunds: 5-7 business days after we process your return
- Original Shipping Costs: Non-refundable, unless the return is due to our error
- Return Shipping: Customer’s responsibility, except for defective or incorrect items
Refund Method
Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB purchases: Refunded to your card
- PayPal purchases: Refunded to your PayPal account
Non-Returnable Items
To ensure the safety and quality of our educational products, the following items cannot be returned or exchanged:
- Opened or Used Learning Games (due to hygiene and copyright considerations)
- Personalized Name Tags (custom-made items)
- Opened Bulletin Board Supplies that cannot be resold
- Damaged Items due to customer mishandling
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/incorrect items
- We’ll arrange for replacement shipping at no cost to you
- Return shipping for incorrect items will be prepaid by us
Need Help?
Our dedicated support team understands the unique needs of educators and is here to help!
Email: [email protected]
Address: 4216 Kenwood Place, Plantation, FL 33317
Response Time: Typically within 24 hours